Fees are non-refundable once the Login details have been used on Portal. Non-use of a Membership or inability of User to access the Portal through no fault of Company shall not be grounds for a refund of Fees. Company does not provide refunds or credits for any partial-month Membership periods

If a refund is issued, it will be in the form of a refund called a payment cancellation, and the refund payment will be made according to the terms and conditions of the credit management company used to make the payment. Cancellations will be processed within 10 days of contact between the user and our customer support department, but please check with the credit card company that was used to make the payment to see how refunds will be processed.